The FA Charter Standard Club Programme 

Club Complaints Procedure


In the event that any member feels that he or she has suffered discrimination in any way or that the Club Policies, Rules or Code of Conduct have been broken, they should follow the procedures below: 

1 They should report the matter to the Club Secretary or another member of the Committee. The report should include: 

    i. Details of what, when and where the occurrence took place 
    ii. Any witness statement and names 
    iii. Names of any others who have been treated in a similar way 
    iv. Details of any former complaints made about the incident, date, when and to whom made 
    v. A preference for a solution to the incident. 

2 The Club’s Management Committee will sit for any hearings that are requested. 

3 The Club’s Management Committee will have the power to: 

    i. Warn as to future conduct 
    ii. Suspend from membership 
    iii. Remove from membership any person found to have broken the Club’s Policies or Codes of Conduct. 

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